Category Archives: Earn Trust

The Differentiator

Posted on September 22, 2026 by Nana

How do you know the moment a client decides whether they actually trust you? That moment happens in a conversation, not a workflow. It happens when you acknowledge uncertainty instead of projecting false confidence. When you listen past the stated … Continue reading →

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Earn Trust: Inclusion

Posted on September 8, 2026 by Nana

Building Trust: Inclusion Was on a few calls this week and had some discussions that got me thinking about the importance of inclusion in building trust. Ensuring that there are clear representatives in ALL areas (not just some) and that … Continue reading →

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Earn Trust: Curiosity

Posted on September 8, 2026 by Nana

“I have no special talents. I am only passionately curious.” — Albert Einstein “Research is formalized curiosity. It is poking and prying with a purpose.” — Zora Neale Hurston “Curiosity is the lust of the mind.” — Thomas Hobbes I’ve been in the … Continue reading →

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Earn Trust: Be Yourself

Posted on September 8, 2026 by Nana

One of the areas I am really passionate about is how we (as consultants) build client relationships. I’ve been the client. I’ve been the consultant. In both cases, the common denominator is that we are people. We have jobs and … Continue reading →

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Earn Trust: Put Yourself in Their Shoes

Posted on September 8, 2026 by Nana

Users are gonna User. What does this mean exactly? It means they are going to (often) do what they want/need to get things to work for them. They aren’t always going to follow process. They aren’t always going to click … Continue reading →

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