Author Archives: Nana

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About Nana

Mom. Salesforce Architect. Runner. Artist. Writer. I am a Salesforce MVP Hall of Fame member. For more information on the Salesforce MVP community, visit: http://www.salesforce.com/mvp/ . Salesforce, Force, Force.com, Chatter, and others are trademarks of salesforce.com, inc. and are used here with permission.

Earn Trust: Put Yourself in Their Shoes

Posted on September 8, 2026 by Nana

Users are gonna User. What does this mean exactly? It means they are going to (often) do what they want/need to get things to work for them. They aren’t always going to follow process. They aren’t always going to click … Continue reading →

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Back In The Saddle

Posted on August 14, 2025 by Nana

Hi! Big Waves! Long time no talk….totally my fault! I’ve spoken before about the ebbs and flows of blogging and fell victim to it again. Life has been busy and it’s so easy to use that as an excuse. Bottom … Continue reading →

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Dreamforce Over the Years – A Celebration of Community!

Posted on August 30, 2024 by Nana

My first Dreamforce was 2012. I had been an accidental admin since 2007. Early adopter of the Salesforce Community, engaging with amazing Salesforce peeps on Twitter who helped me solve problems and make me feel not so alone as I … Continue reading →

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Asking For Help (Why Is It So Hard?)

Posted on August 5, 2024 by Nana

It can be challenging to ask for help, especially in a work environment. Learning to manage and prioritize tasks, asking the right questions, and utilizing task management tools are essential. Recognizing when to seek assistance without feeling defeated is crucial. Effective communication and organization are key to maintaining sanity in a busy work environment. Continue reading →

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We Got Skills! They’re Multiplying!

Posted on July 30, 2024 by Nana

The importance of managing skills, certifications, and resource allocation in services organizations cannot be overstated. Without an effective tool to track and analyze these aspects, firms risk losing valuable insights, time and money. Certinia PS Cloud offers comprehensive skills management and resource allocation functionality, crucial for sustainable and successful operations. Continue reading →

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